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Cupola Teleservices (CTS) practically invented the concept of outsourced contact centre services in the Middle East region.

We are a UAE based company offering high quality services to both regional and international clients. Operating out of its world class facility in the Dubai Outsource Zone (DOZ); CTS employs over 800 staff from 26 countries conducting business transactions in more than 10 languages.

Today CTS is the preferred Contact Centre partner for a large number of multinational Blue Chip corporations and Fortune 500 companies.

The CTS Story

History

CTS is the first outsourced contact centre in the region, established in 1999. We as the pioneers; have played an instrumental part in introducing outsourcing to this region and have worked hard in eradicating apprehension to outsourcing in the market. Over the last eleven years, CTS has established a reputation in the market of being a TCE driven contact centre and an emerging BPO. We are the longest serving successful contact centre OSP in the region.

Experience and Clients

We are proud of our client portfolio that has given us the opportunity to become experts in diverse industries and segments ranging from ICT sector to Financial Institutions, Real Estate to FMCG, Government to Entertainment and Leisure; Community Service/Charities to tactical marketing etc.

The multi-industry, multi-cultural experience has helped to retain and grow some of the biggest names in the world.

The fact that our clients don’t go anywhere; and keep on coming back for more speaks volumes about our customer centric TCE (Total Customer Experience) approach.

Strategic Excellence

Apart from the operational excellence mentioned above, CTS believes in focusing on strategic excellence. Timely and calculated investment in infrastructure, people, training, technology and processes has always helped to achieve optimally; and to attract the type of clients we have wanted to attract. Two successful relocations later, we are at a stage where operational excellence follows due to the timely and innovative strategic decisions.

Our USP

The CTS unique selling point and success factor is our industry qualified and experienced management team. The humane angle for caring for our people; growing them and investing in them is inherent in the way we conduct our operation. This is backed by our faith in continuous learning and improvement:

• The operations managers are ISEB, CIAC and PMP certified.
• We continuously invest in external industry certified trainings for various specialist departments.

Our mantra is to be flexible, innovative and proactive. Flexibility is our biggest virtue; to implement projects in record timeframes is a challenge we thrive on. A true One Stop Shop…when a client comes here, they do not need to look further. We keep on adding to the range of services as per the clients’ requirements.

The CTS team approaches work with a passion and enjoys it to the core.