About 25 years ago, we set up the first outsourced contact center business in the region.
The concept was so new that the idea had to be pitched to then Jebel Ali Free Zone Chairman H.E. Sultan Ahmed bin Sulayem to get a business license.
Scroll down to see a visual history of our story.
Cupola Teleservices is established as the first outsourced contact center in the region – the concept was so new to the region that the idea had to be pitched to then Jebel Ali Free Zone Chairman H.E. Sultan Ahmed bin Sulayem to get a business license
Hewlett-Packard (HP) joins as a Cupola Teleservices client, which begins a 20 year relationship
Cupola Teleservices becomes a founding partner of Dubai Outsource City and is one of its first tenants
RTA engages Cupola Teleservices to set up and manage its two new contact centers: one for its new toll road system (SALIK) and one for its overall customer care (8009090)
Cupola Teleservices sets up the first Total Care Center for HP in the Middle East, successfully expanding into non-contact center BPO services
Cupola Teleservices ties up with MEA Resource Solutions, a UAE licensed manpower supply company to provide outsourced staff in the UAE
Our clients finish #1 and #2 in the first published Dubai Customer Happiness Index based on Dubai Model
Cupola Teleservices delivers critical customer services for vital sectors in the UAE during the height of the COVID-19 pandemic