Global Star Rating System

UAE Government’s 7 Star Rating System

With the UAE’s emphasis on high quality experiences, all UAE Government entities are measured on customer experience through the Global Star Rating System (also known as the 7 Stars System).

The Global Star Rating System rates UAE Government entities on a scale of 2 to 7 stars on customer experience across various government service channels. These channels are call centers, customer happiness centers, websites and smart applications. The rating considers over 200 factors across all channels and almost 70 factors for the call center channel alone.

global star rating system contact center certification

Improve Your Global Star Rating

As a UAE Government entity, we can help you improve your Global Star Rating. We have a track record of increasing the rankings of many of our clients, including several ministries and federal agencies such as the UAE’s main financial regulator, one of the UAE’s public utilities and various Abu Dhabi and Dubai government entities.

How Can Cupola Help You Increase Your Global Star Rating?

Contact us today to learn more about how you can improve your Global Star Rating.