Real Estate CX Solutions

Don’t Miss Calls Related to Your Properties

Worried that you might be missing potential sales, rental or leasing inquiries for your properties outside regular office hours? Our live UAE-based agents ensure that you are able to pick up the phone every time in Arabic, English or Hindi/Urdu. We can easily add other languages like Russian and Mandarin, if required.

Whether you are a property developer, a real estate broker or a hospitality brand, you can choose between flexible contact center coverage options to suit your needs and budget.

Provide CX Support for Your Properties

Your prospective and existing customers (property owners and tenants) need a greater level of support now. Providing CX support across multiple communication channels will help deal with all types of customer inquiries:

  • Property sales and rentals
  • Payments
  • Regulatory information
  • App & portal related requests
  • Complaints
  • Construction updates
  • Hand over information
  • Defect Liability Period (DLP) management for new construction

For anything we aren’t able to handle, we will coordinate the right members of your team to have these requests addressed.

real estate customer experience cx solutions

Get Help with Ongoing Facility & Property Asset Management

Aside from sales and leasing support, you likely need help with ongoing property management support for your real estate portfolio. We handle service requests and complaints for your properties.

We set up a CRM ticketing system to take requests for you if you don’t have one. We can then schedule technicians to assess requests and fix service issues if required. We follow up and close tickets.

Be Prepared When You Have Sales Campaigns

You may be promoting a new real estate development and expect a large number of sales inquiries. We can ramp up your team quickly to support busy periods. We can handle customer sales inquiries received from your website, sales promotion kiosks, social media and other channels.

Brands that have Trusted Us Over the Years

How Can Cupola Help You?

Contact us today to learn more about how we can help you with a contact center to support your properties.