Responding to your customers in the right way is more critical than ever. We design and deliver custom contact center and customer experience training programs to help you achieve this via Cupola Academy. Cupola Academy is our customer experience learning and development program established from our 25 years of contact center know-how.
In addition to our clients, we provide Cupola Academy courses to our employees throughout their time with us to prepare them at each level of their career. Our courses span soft skills training, managing omnichannel support, using software productivity tools, people management and overall leadership training.
Cupola Academy’s results are highly tangible. We have a long history of training, developing and promoting our staff internally into senior members of the team. Our trainings are also so highly regarded in the industry that many of our staff are hired by global brands.
Contact us now to learn how your team can benefit from customer experience soft skills training.