If you are a global brand or an online business, your customers almost certainly expect live chat as a customer experience channel.
Live chat is convenient for your customers because they can receive immediate and in-depth answers. Your customers can share also share files such as screenshots to help describe the issues they are facing.
For you, live chat is an efficient way to provide support. Agents can handle multiple interactions simultaneously, which should see a reduction in interaction volume across other contact channels such as phone.
You may want to introduce a chatbot to handle first level interactions with your customers, depending on your budget. The chatbot would respond to easy to answer queries and situations and reduce your interaction volume handled by live agents.
Contact us now to learn how we can help you outsource your live chat support.