Technical Support

Outsourced Technical Support Team Trained by Your Brand

By outsourcing, you will join some of the world’s largest technology companies who have trusted us to handle their technical support for over 20 years.

Your dedicated team of UAE based agents will be trained by your technical teams on your products and services and then we handle the rest. We hire technically minded agents, train them based on your requirements and support all of your customers’ technical queries in Arabic and English. We can easily assist both your B2B (enterprise) and your B2C (retail) customers.

Troubleshoot Your Customer’s Support Issues Remotely

Whatever the device (whether a TV, smart phone, laptop, printer or even a fridge), we troubleshoot your customer’s technical inquiries. Our team can handle Level 1 through Level 3 support across all channels including connecting to, diagnosing and fixing devices via remote access.

Closing the Loop for Your Customer

Combine your remote support with on premise customer visits when required. We can provide field engineers and organize their customer visits to complement your contact center team. We do this while minimizing field service cost to you by resolving as many cases as possible through the contact center.

Coordinate Better with Your Service Repair Centers

Track repair service progress for your customers with your physical service centers. We coordinate with your internal service centers and your channel partners such as Jarir in KSA and Redington in the UAE, so that your customers get the latest updates.

Upsell and Support Product and Service Warranties

Promote your after-sales care and extended warranty programs. Our agents are trained to intelligently cross-sell warranties for out of service products.

How Can Cupola Help You?

Contact us now to get your quote today and get technical support trusted by the world’s largest technology companies.