Chatbots solve your customers’ simpler and easier requirements quickly. For more complicated tasks, chatbots will smoothly transition your customers to the best live agents to meet their needs.
A good example of using chatbots is in the logistics industry. A chatbot can easily help a customer with tracking and tracing shipments using the customer’s shipment’s unique Airway Bill Number. However, a chatbot may direct a request for providing information on the customs processes for shipping a non-standard package to a specific country to a live agent.
Your customer gets the experience they prefer. Either a quick solution from a chatbot or a detailed answer from a well-trained and knowledgeable agent.
You get cost savings and better service levels because live agents can focus on the most complicated customer queries.
Chatbots greatly increase your ability to reply to your customers at any time. You can use them give you a 24-hour presence and respond to many queries at the same time.
Contact us now to learn how we can help you implement a chatbot solution for your contact center.