SMS is an effective but under-used CX tool. Your customers understand SMS. They can also easily open SMS messages without any third party apps.
In fact, SMS is one of the most trusted channels that you have to communicate with your customers. SMS messages have an open rate of over 90%.
Perhaps the best way to update your customer on their customer support ticket status is through outbound SMS notifications. Whether it is to provide a ticket number for the request, update on progress or close the ticket, your customers will appreciate the SMS update.
No need to worry about opt-in lists. Transactional SMS is not considered marketing. Your customers want to receive updates about their appointments and transactions.
SMS can be used in many different ways to help your business:
Contact us now to learn how we can help you incorporate SMS into your contact center.