Contact Center Analytics & Reporting

View Integrated Real-Time Reporting Across All Channels

By implementing our software, you can get a full view of what is happening in your contact center on a single dashboard.

We can provide integrated real-time reporting across all communication channels including voice, email, chat and WhatsApp. Your data will be from a single source of truth (SSOT).

If you require third party tools that you are already use, we can scope and integrate these into our systems.

Get Better Visibility to Uncover Customer Insights

Making your contact center interaction data more easy to digest will help you figure out customer behavior and trends such as common queries and requests.

You can use this data to improve your products, services and customer experience. For example, you may find that there is a commonly asked technical question for one of your products. Using this insight, you can develop a video tutorial for your customers which explains how to deal with that specific question.

Beautiful Visualizations Accessible Online

View or extract visually appealing and user friendly contact center reports. Access these reports securely online or on your mobile.

How Can Cupola Help You?

Contact us now to learn how you can benefit from our contact center analytics and reporting solutions.