Contact Center

We offer omnichannel support for all types of contact center services (both inbound and outbound).

Training

cupola academy

We design and deliver contact center learning and development programs for our clients and partners via Cupola Academy. Cupola Academy is our proprietary and tiered contact center training program developed through over 20 years of contact center experience and know-how.

In addition to our clients, we provide Cupola Academy courses to our employees throughout their time with us to prepare them at each level of their career. Our courses span soft skills training, managing omni-channel support, using software productivity tools, people management and overall leadership training.

Cupola Academy’s results are highly tangible. We have a long history of training, developing and promoting our staff internally into senior members of the team. Our trainings are also so highly regarded in the industry that many of our staff are hired by blue chip multinationals.

Industries

We have deep expertise and know-how across multiple industries built up over two decades of providing contact center services. Our industry experience spans technology, media & entertainment, retail & consumer, financial services, government, healthcare, industrials, food & beverage, transportation & logistics, real estate & hospitality and education.

Case Studies