CRM (Customer Relationship Management)

Capture Important Information from Every Interaction

Information from your customer interactions can provide important insights for your business. Capture this feedback to improve your products, services and customer experience.

Our CRM solutions are flexible enough to enable agents to collect relevant data for you each time your customer calls, emails, chats or communicates on any channel.

CRM (Customer Relationship Management) diagram

Integrate With Third Party Tools You Already Use

You can connect our CRM to any third party tool that you use. We just need the relevant APIs from you.

We have a lot experience in integrating our systems with external applications including SAP, Oracle, Microsoft and Salesforce products. We even connected our CRM to Oracle’s MICROS Point-Of-Sale (POS) system for restaurants, which was an accomplishment in itself.

Provide More Personalized Responses to Your Customers

Tracking your customer’s CX journey on our CRM will enable your contact center to provide more personalized interactions. When a call, email or chat comes through, agents will be able to access relevant context from previous interactions across channels to personalize that conversation.

How Can Cupola Help You?

Contact us now to learn how you can benefit from our contact center CRM solutions.